FREQUENTLY ASKED QUESTIONS

Carpet & Tile Cleaning

How long will it take to clean my carpet?


It will take approximately 10-25 minutes per room. The time can vary depending on how soiled the carpet is and if there are any spot removal treatments and/or vacuuming needed.




Do I need to move my furniture?


Yes, if you would like the total area of your carpet cleaned. Our team members do not move furniture. It is the customer’s responsibility to move furniture if needed.




How long will it take for my carpets to dry?


The drying time for carpet can vary between 2-24 hours, depending on the air flow in the room, humidity, as well as carpet type. But you may resume walking on the carpet with clean feet, socks, or shoes while damp.




Am I required to be present for the carpet or tile cleaning?


Unless you have made pre-arrangements with Clean-Indeed Carpet before your appointment, then yes, someone must be present at the time of your appointment. Failure to be present at the time of your appointment could result in the dissolution of your appointment or a late fee.




Can I have my area rug cleaned?


Yes you may! However, the area rug cannot remain on the carpet to dry. The area rug must be taken to another area to dry, such as outside or on a clean hard surface.




Will the cleaning solutions used harm my children or pets?


The cleaning solutions we use are similar to a laundry detergent. Since individuals may be sensitive to such solutions, it is best to keep children and pets off the carpet until it has thoroughly dried. We do offer specially formulated cleaning solutions to those with allergy issues, but this must be requested by the customer.




How long will it take to have my tile floor cleaned?


For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process




How often should I clean my tile, stone, and/or grout?


As with carpet, many factors need to be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.




Why should I have my grout lines sealed?


Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout.




Why Choose Clean Indeed Carpet?


We are IICRC certified and only use Hot Water Extraction methods to clean carpet and tile, so dirt and soil is removed and NOT pushed around. We use the highest quality cleaning detergents to pretreat and extract dirt and stains from your carpet and tile. Our equipment utilizes variable speed circular agitation to scrub your carpets and tile clean (NOT all carpet care professionals do this). We leave your carpets soft and free of chemical residues by using a lower PH rinse. Once in your home, we protect your non-carpet floors and walls while cleaning. Don't just rely on our word, a company's customers are always the best testament of its service, you can find testimonials on our website, as well as on Google and Facebook. No matter what, we want you to make the right decision that is best for your needs and your financial situation!





Water Damage Restoration

What causes Water Damage?


Water damage can occur for a variety of reasons. Excess water in your home can come from natural disasters such as floods, as well as from pipes that burst or start to leak in your plumbing system. Household appliances can malfunction and cause water to pool in areas that might not be noticeable. Septic tanks can overflow and cause raw sewage to spew into your basement or home. Bathtubs and showers that are poorly constructed or need the grout replaced can permit water to seep through onto the tile and create mold and other unwanted effects.




How can I prevent Water Damage from occuring?


Proper maintenance and care of your appliances can help ensure they dont cause a water issue. If you have a septic tank, monthly inspections can allow you to notice if anything looks amiss. You can also teach everyone who lives in your home where the water supply cutoff valve is so they can turn it off in the event of an emergency. Keep an eye on your water bill; a sudden increase one month may indicate a leaky pipe or other problem. Also, if you notice any foul odors or black spots (mold) on the walls, contact an IIRC certified water damage restoration company like Clean Indeed Carpet immediately.




What should I do after a flood or water leak?


The first thing you should do is contact a Clean Indeed Carpet right away! Time is of utmost importance. Act fast to minimize the damage to your property and prevent associated problems, such as mold infestation. The longer water sits, the more opportunity it has to wreak havoc on wood, walls and carpet. You will also want to contact your insurance company to begin the claim process, avoid the affected area whenever possible. If there is standing water in an area with electrical appliances, do not enter the room under any circumstances.




What are the potential adverse effects of water damage?


Excess water in your home has the potential to create a variety of unwanted secondary effects. Property can be ruined or its value decreased, the structure of the home compromised, and water damage remediation services can cost thousands of dollars. Paint and wallpaper can chip, carpets can be destroyed and wood floors can rot. Mold can grow from untreated excess water and pose a serious threat to your health and the health of your family.




What are the side effects of mold?


Mold and mildew can cause many problems, both to your familys health and to your home. It can destroy furniture, drywall and wood. It can offer a place where unwanted bacteria, mites, rodents and roaches can live. Health-wise, mold has been known to be carcinogenic, and can cause flu-like symptoms such as diarrhea and infections, and stuffy noses.




Will insurance cover the water damage to my property?


Whether or not the insurance company will cover the damage depends on the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe.) The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.




What should I do if I have a seweage leak?


Vacate sewage-contaminated areas right away! Areas with sewage spills should not be occupied by people who are not wearing personal protective equipment as they are dangerous. Turn off electrical power in the area if there is any chance of electrical wires, extension cords or appliances coming into contact with standing water or wet materials. Protect uncontaminated contents from contamination.




What does mitigate even mean?


The term mitigate or mitigation is a common term in the property damage restoration industry. It is defined as "to make less severe or painful". Most insurance companies require you to mitigate the damage. For example, water extraction and drying systems are often considered mitigation techniques for water damage.




What should I do if I think I have mold?


DO NOT attempt to clean or mitigate areas affected by mold. You can unknowingly spread mold spores to other parts of the structure, worsening the infestation. Call a professional to inspect the area of suspicion to determine whether or not you do in fact have mold in your home.




Do I need to pay anything upfront?


We will coordinate with and bill your insurance company directly. Typically, the insurance company will pay us directly the full cost of mitigation (e.g. water extraction, drying, dehumidification) since we use the same estimating software and follow industry guidelines.





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Hours Of Operation*

Sunday

CLOSED

Monday

8AM-8PM

Tuesday

8AM-8PM

Wednesday

8AM-8PM

Thursday

8AM-8PM

Friday

8AM-8PM

Saturday

1:30PM-8PM

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Unforgettable Service.

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