FREQUENTLY ASKED QUESTIONS
We are IICRC certified and only use Hot Water Extraction methods to clean carpet and tile, so dirt and soil is removed and NOT pushed around. We use the highest quality cleaning detergents to pretreat and extract dirt and stains from your carpet and tile. Our equipment utilizes variable speed circular agitation to scrub your carpets and tile clean (NOT all carpet care professionals do this). We leave your carpets soft and free of chemical residues by using a lower PH rinse. Once in your home, we protect your non-carpet floors and walls while cleaning. Don't just rely on our word, a company's customers are always the best testament of its service, you can find testimonials on our website, as well as on Google and Facebook. No matter what, we want you to make the right decision that is best for your needs and your financial situation!
It will take approximately 10-25 minutes per room. The time can vary depending on how soiled the carpet is and if there are any spot removal treatments and/or vacuuming needed.
Yes, if you would like the total area of your carpet cleaned. Our team members do not move furniture. It is the customer’s responsibility to move furniture if needed.
The drying time for carpet can vary between 2-24 hours, depending on the air flow in the room, humidity, as well as carpet type. But you may resume walking on the carpet with clean feet, socks, or shoes while damp.
Unless you have made pre-arrangements with Clean-Indeed Carpet before your appointment, then yes, someone must be present at the time of your appointment. Failure to be present at the time of your appointment could result in the dissolution of your appointment or a late fee.
Yes you may! However, the area rug cannot remain on the carpet to dry. The area rug must be taken to another area to dry, such as outside or on a clean hard surface.
The cleaning solutions we use are similar to a laundry detergent. Since individuals may be sensitive to such solutions, it is best to keep children and pets off the carpet until it has thoroughly dried. We do offer specially formulated cleaning solutions to those with allergy issues, but this must be requested by the customer.
For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process
As with carpet, many factors need to be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout.